Know What Is and Is Not Appropriate
Use Short, Clear Sentences and Simple Punctuation
Competency Examination 1
Write Concisely
Avoid Clumsy Phrases, Complex Vocabulary, and Stiff Language
Format for Readability
Proofread Your E-mails
Competency Examination 2
Write a Clear, Meaningful Subject Line
Write an Informative Beginning
Sample lesson
Competency Examination 3
Focus: Write Enough but Not Too Much
Use Headings, Generalizations, and Paragraphs
Write a Cordial, Informative Conclusion
Follow Up
Competency Examination 4