This training program for customer-support representatives consists of two special courses that were developed in cooperation with Service Strategies, Inc., a company that specializes in working with technical call centers. The entire training program contains two courses: BWC495 Basic Writing Skills for Customer Support Representatives and BWC497 Writing Customer or Client Support Messages.
If you register for both BWC495 Basic Writing Skills for Customer Support Representatives and BWC497 Writing Customer-Support Messages at the same time, the tuition is reduced from $590 for the two to $495. Read more about this option and discount.
The online lessons contain clear explanations and many examples. You go at your own pace and submit assignments when you are ready. The instructor evaluates the activities and examinations, comments on skills learned and skills that still need polish, coaches you through learning the skills, and certifies your competence. You receive a graduation certificate for framing at the end of the course.
Course Time: You will go through the course at your own pace, so you could complete it within a few weeks. However, you have up to four months to complete the course so you can fit the study time into your schedule. All lessons must be finished within the four-month period.
Tuition is $295.
Charges are in US dollars. If you are an administrator registering more than one trainee, fill out this form for one trainee and send an e-mail with the names and e-mail addresses of the other trainees to email@example.com
Fill out this tuition form with student information and click the "Submit" button. We invite you to phone in the credit card number if you would prefer to do so. Feel free to call us at 800 827-3770 (309 452-2831 outside of the US) to have us help you fill out the form.
You are required to fill in blanks marked with check marks